A You may change or cancel your order before we deliver the items to you. The simplest way is sending your order information and the intended product details to our email export01@bolina.cc and we will handle your request in two working days.

A Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the cart. If you want to delete an item from the cart, click the "Remove" button next to the item. If you want to change the quantity for any individual item, enter the new amount you want to purchase in the "Qty" column.

A Please follow these instructions:
Our website may be undergoing system maintenance. If so, please wait for 30 minutes and try again.If you are still unable to access your account, you can contact us to describe your issue. We will assign a new password for your logging in the account.

A We accept the following payment options:
• Credit card including Visa and Mastercard
• PayPal
• Alipay
• Stripe
• Payssion
• Wise

A Once you have placed an order, your billing or shipping address information should not be changed. If you want to make a change, please contact us as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to your new address; if the package has already been shipped, then the shipping information cannot changed while the package is in transit.

A Once your payment is received, we will send you a notification email to inform you that the order is confirmed. You can also visit our store and log into your personal account to check the order status at any time. If we have received payment, the order status will show "Processing".

A For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.

A Bolina offers free shipping for all US orders. For more detail about the shipping information, click here.

A When your items have been dispatched, we will send a notification email to your registered email address. The tracking number will be normally available within the next few days of dispatch and we will also update the tracking information on your account.

A Once we send you the tracking number, you are able to check the item delivery status online by accessing the website of the relevant delivery company.

A The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period, there are several possible causes.

1) The shipping company has not updated the delivery information on the website with the most up-to-date status.
2) The tracking code for the package is incorrect.
3) The parcel has been delivered a long time ago and the information has expired.
4) Some shipping companies will remove the tracking code history. You can also contact us and provide your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

You can also contact us and provide your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

A For US orders you will receive the items in 3-7 business days; for Canadian orders it normally takes about 5-9 business days. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

A In the rare event that we ship the wrong item to you, please contact us as soon as possible by email at export01@bolina.cc. We will ship the correct item to you and take back the incorrectly shipped item.

A If your order has not been paid yet, you can cancel it at any time and no need to inform us; if your order has been paid, please contact us in 24 hours to cancel the order and recall the payment; if the package has already been dispatched, then your order cannot be changed or canceled anymore.

We will not process orders until a matching payment has been received. If your order is more than a week old and still unpaid, you will not be able to "reactivate" it by making a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. So you will need to submit the order again with a new shopping cart.

A Before returning any items to us, please email to us at export01@bolina.cc. Please make sure that you understand our return policy and meet all the criteria. For more information please view our Returns Policy . The first step is to provide us with the following information:

1) The original order number
2) The reason for the exchange or return
3) Photos that clearly show the problems with the item
4) Details of the requested replacement item: the item number, the name and color
5) Your contact information including contact name, shipping address and phone number
 
Please note that we are unable to process any returns without our prior acceptance. All the returns must have a RMA number. Once we have accepted a return, please kindly write a note in English containing your order number so that we can locate your order information.
 
The return or RMA process can only be initiated within 30 days upon receipt of your items. No refunds will be given if the item is returned in an unsellable condition. This item had to be installed and must be returned in its original packaging. The customer is responsible for return shipping.

A Bolina will notify you by email once we have received and processed the return. Please allow 10 business days for processing. Refunds will only be charged to the original purchasing credit card account. It may take up to 10 days for your credit card company to handle with your account after processing. For international refunds, the amount will be paid in US dollars. We are not responsible for exchange rate fluctuations or any additional credit card charges.